Logistics Customer Service Representative (CSR) in Night Shift

As a Customer Service Representative (CSR) working the Night Shift in Noida, your primary responsibility will be to respond to customer inquiries through various channels such as phone, email, or chat. Your focus will be on addressing queries related to order status, shipping, and returns. It will be essential for you to monitor and manage the order fulfillment processes efficiently to ensure timely delivery to customers. This will involve close coordination with warehouse and logistics teams to resolve any issues that may arise and expedite orders whenever necessary. You will also be responsible for tracking shipments and keeping customers informed about delivery timelines. In cases where complaints are received, you should handle them effectively and escalate complex issues to supervisors as needed. Maintaining accurate records of customer interactions and transactions will be crucial, along with actively participating in enhancing fulfillment workflows based on customer feedback. To be successful in this role, you should possess at least a high school diploma or equivalent, although a Bachelor's degree would be preferred. A minimum of 2 years of experience in customer service or order fulfillment is required. Excellent communication and problem-solving skills are essential, along with familiarity with CRM systems and order tracking software. The ability to multitask in a fast-paced environment, being detail-oriented with a strong focus on accuracy, are qualities that will be highly valued. Additionally, having experience in e-commerce or logistics, as well as knowledge of inventory management systems, would be advantageous in fulfilling the responsibilities of this role effectively. If you are ready to take on this challenging yet rewarding opportunity, we look forward to welcoming you to our team at the earliest possible joining date.,