Logistics & Customer Service Coordinator

Position overview

Logistics & Customer Service Coordinator in Mumbai, India

If you're looking for a dynamic role where your problem-solving skills and attention to detail will make a real impact, wed love to have you on our team!

Join us and be part of a company that values innovation, customer success, and a collaborative environment where you can grow.

Responsibilities

• Manage import/export shipment activities, ensuring timely customs clearance and accurate documentation.
• Track and analyze import/export data to identify any compliance issues and implement corrective actions as needed.
• Work closely with freight forwarders and third-party providers to ensure efficient and accurate processing of shipments and related paperwork.
• Ensure all import/export activities comply with applicable laws and regulations.
• Prepare and submit required reports to both internal teams and external stakeholders.
• Post Goods Receipt Notes (GRN) in SAP while resolving any errors promptly.
• Collaborate with intercompany teams and vendors to obtain necessary documents for shipment clearance.
• Maintain Management Information System (MIS) reports for imports, exports, and inventory, as required by management.

Required skills and experience

• 2 - 3 years' experience in logistics and customer service.
• Strong proficiency in SAP with effective application in daily tasks.
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• A proactive problem solver with the ability to anticipate challenges and find solutions.
• Strong customer focus, always maintains a service-oriented approach, even in challenging situations.
• Attention to detail, especially in processing orders and coordinating logistics.
• Familiarity with international shipping regulations and customs documentation.

Qualifications

• Bachelors Degree in Supply Chain, Logistics, Business Administration, or other discipline.