Logistics Coordinator

Job Description

Order Fulfillment : Responsible for the sourcing and shipping NCR Spare parts inventory on Premium Freight shipment orders for the Europe region. To ensure incoming part requests submitted by the FSC (Field Service Contact Centre) are accepted, parts sourced and delivered in a timely manner or within expected delivery targets. Stock returns: To ensure the return of Good and Defective stock to NCR Central Parts Depot. Arrange for Return parts collections from Customer Site locations and manage completion of these jobs with regular follow-up with the Logistics service provider. Email / Phone Co-ordination between the Field operations team and Supplier (Courier/Transportations team) on any Logistics Delivery and Fulfillment exceptions/failures . Responding to email quires/requests on Parts delivery, exceptions/failures, and escalations. Data Reporting: Analyze daily Premium Freight spend and ordering Data for Trends. Sending out accurate Parts ordering volume and Spend data reports to management and agreed Stakeholders on a Daily/Weekly and Monthly basis. Logging Logistics Shipment failures on the Escalation Portal to review with management. To produce and update accurately, Daily Courier Failure Reports and escalate to relevant Management. Following the above exceptions/failures by Supplier team, coming up with contingencies to fulfill failed orders within set cost and time guidelines.