Posted:19 hours ago|
Platform:
On-site
Full Time
Customer Support Executive (Logistics Experience Required)
We are looking for an experienced Customer Support Executive with a background in the logistics industry to join our team in Gurgaon (Work from Office).
Location: Sector-27, Gurgaon
Employment Type: Full-Time
Salary: ₹20,000 - ₹25,000 (Based on Experience)
Work Timings: 9:00 AM - 6:00 PM, Monday to Saturday
Key Responsibilities:
Customer Assistance: Handle inbound and outbound calls, resolving logistics-related inquiries.
Order Tracking & Coordination: Provide customers with real-time shipment updates and resolve delivery issues.
Issue Resolution: Address customer complaints, delays, and missing shipments with prompt follow-ups.
Coordination with Logistics Partners: Communicate with transport vendors and internal teams to ensure smooth operations.
Data Management: Maintain accurate customer and shipment records in CRM and tracking systems.
Process Improvement: Identify recurring issues and suggest improvements for better service efficiency.
Requirements & Qualifications:
Mandatory: 1-3 years of experience in customer support within a logistics or e-commerce company.
Strong understanding of order tracking, last-mile delivery, and shipment handling. Excellent communication skills in Hindi & English.
Proficiency in MS Office, CRM tools, and logistics tracking software.
Ability to multi-task, problem-solve, and handle high-pressure situations.
Why Join Us?
Be part of a growing brand in logistics & e-commerce.
Opportunity to work in a fast-paced, dynamic environment.
Competitive salary & career growth opportunities.
Apply Now! Send your resume to Ishikahr@divinehindu.in with the subject "Customer Support – Logistics"
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
Application Question(s):
Work Location: In person
Divine Hindu
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
mumbai, andheri east,mumbai
3.0 - 6.0 Lacs P.A.
mumbai, navi mumbai
2.0 - 5.0 Lacs P.A.
bengaluru
4.0 - 8.0 Lacs P.A.
2.4 - 3.0 Lacs P.A.
3.6 - 6.0 Lacs P.A.
Experience: Not specified
1.8 - 2.4 Lacs P.A.
1.8 - 3.0 Lacs P.A.
2.4 - 5.4 Lacs P.A.
sikanderpur, gurugram, haryana
2.4 - 3.0 Lacs P.A.
sikanderpur, gurugram, haryana
Experience: Not specified
0.2 - 0.25 Lacs P.A.
