Lobby Ambassador

Role Overview: As a Lobby Ambassador at Unify Facility Management Pvt. Ltd., located in Mumbai, you will play a crucial role as the first point of contact for visitors. Your primary responsibility will be to provide a warm and professional welcome, manage front desk operations, assist guests with inquiries, coordinate with internal teams for smooth operations, and ensure the lobby area is clean and presentable. You will also be responsible for monitoring security protocols within the lobby and delivering exceptional customer service. Key Responsibilities: - Act as the first point of contact for visitors and provide a warm and professional welcome - Manage front desk operations and assist guests with inquiries - Coordinate with internal teams for smooth operations - Ensure the lobby area is clean and presentable at all times - Monitor security protocols within the lobby - Deliver exceptional customer service to all visitors Qualifications Required: - Strong interpersonal communication, customer service, and hospitality skills - Organizational skills, multitasking abilities, and the capability to manage front desk responsibilities - Proficiency in using basic computer applications and familiarity with visitor management systems - Professional appearance and the ability to maintain a welcoming demeanor - Prior experience in facility management, reception, or customer-facing roles is an advantage - Strong problem-solving skills and the ability to handle queries or complaints effectively - Fluency in English and local languages is preferred,