Provide a seamless and integrated service within reception areas to receive and manage staff and visitors efficiently and in a friendly and appropriate manner, including meet and greet.
Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host, and facilitating collection. This includes logging in and out any client visitors
Always maintain the reception area in a clean and tidy appearance and contact the help desk for any special cleaning that may need to be carried out during the day (such as spillages).
Ensure that the client reception services are provided with appropriate staffing levels to achieve agreed service levels during locally agreed core service hours.
Provide proposals for the optimization of the management of visitor ingress and egress in the reception area. This may include appropriate management of the interfaces between the reception and security services to ensure that all visitors and staff have a positive experience each time they visit the premises.
Greet, register, and badge visitors in compliance with client security policies
Contact the appropriate business unit or employee to meet their visitor in the lobby using the company address book/look-up system
Answer general phone inquiries professionally, responding to questions, and transferring calls as needed.
Answer general phone inquiries professionally, responding to questions, and transferring calls as needed.
All the lobby ambassadors to be trained in essential health and safety matters and will always have immediate access to and full awareness of emergency contacts and procedures.
Answer general phone inquiries professionally, responding to questions, and transferring calls as needed.

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