Job
Description
Role & responsibilities Ensure that training content is always launched and running properly within the various learning platforms - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience. Troubleshoot technical delivery issues across multiple platforms and devices (SCORM/LMS, Tin Can (xAPI) web-delivery). Perform quality control including evaluating, testing, and editing deliverables after they are drafted or completed. Strong attention to detail and timeliness in all areas or responsibilities are a must. Reporting as necessary to maintain training compliance across the organization and Unifi customer contracts. Create, update, and maintain data, content, and dashboards to ensure accurate and timely information is available. Demonstrate proficiency in using software programs such as Excel, PowerBI, Tableau, and SharePoint. Adhere to designated Unifi branding standards, guidelines, and style guidelines Experience with LMS operation and maintenance is a plus: Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management. Monitor reoccurring issues, and proactively identify potential sources of increased efficiency and enhancements. Responsible for the implementation, configuration, operation, maintenance and support for the Unifi Services LMS, taking into consideration the value of performance, scalability, operability, and flexibility. Partners with system vendors to resolve system functionality in a timely manner. Tracking and monitoring of platform issues, tickets, concerns as required, and in a manner conducive to SLA reporting. Establish and maintain standards to ensure data integrity and best practices related to the learning management system and other supported instructional technologies. Manage technical and functional day-to-day operational aspects of the LMS. Provide end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitor reoccurring issues, and proactively identify potential sources of increased efficiency and enhancement Develop system and data integration capabilities between LMS and other data systems, assisting vendor and Unifi Services IT. Collaborate and assist with a variety of stakeholders in implementing and using the LMS in their technical and functional activities. Collaborate in making courses and course content functional in LMS. Work with vendors to address and resolve LMS issues. Ensure the quality, reliability, and accuracy of all deliverables. Utilize excellent judgment and communication with others when working with sensitive data. Perform work of a very detailed nature requiring a high degree of reliability, accuracy and consistency. Organize and manage several tasks or projects with concurrent, time-sensitive deadlines. This job description is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Preferred candidate profile 3 to 5+ applicable experience with multiple LMS platforms, Administration, course management, course enrollments, troubleshooting, etc. Strong interpersonal and communication skills (both written and spoken) Should be open to work in US EST shift 8 AM to 5 PM (Monday Friday ) Proactive attitude with the ability to take initiative Focused on continual process improvement Confidence in dealing with stakeholders across all levels Ensure timely and high-quality task delivery Proficiency in office applications
