Job Location: Rabale MIDC, Rabale, Navi Mumbai Work Mode: Work From Office (No pick-up and drop facility provided. Candidates must arrange their own transport.) Shift: Rotational Shifts & Rotational Week Offs Working Days: 5 Days a Week Candidate Requirements: Experience: Minimum 2 years in Technical Support or Customer Service (Voice & Chat) within an International BPO setup. Preferred: Prior experience or knowledge of US Healthcare processes and Electronic Medical Records (EMR) will be an added advantage. Communication Skills: Candidates must possess exceptionally strong verbal and written communication skills , with a neutral accent suitable for USA-based customers . Shift Flexibility: Willingness to work in rotational shifts and rotational week offs. Work Mode: Open to Work From Office as per company policy. Joining: Immediate joiners preferred. Transport: No pick-up and drop facility provided. Candidates must arrange their own transport. Roles and Responsibilities: Independently resolve customer issues via voice, email, and chat support. Provide outstanding technical support and customer service for international clients. Utilize Electronic Medical Records (EMR) systems for voice processing tasks (preferred) . Troubleshoot and resolve customer issues efficiently using strong analytical and problem-solving skills. Manage cases end-to-end while adhering to defined SLAs and process guidelines. Maintain high standards of professionalism, courtesy, and accuracy in all customer communications. Ensure timely follow-ups and updates to customers until resolution. Collaborate with internal teams and escalate complex cases where necessary. Desired Candidate Profile: Proficient in handling multiple communication channels voice, email, and chat. Must have excellent communication skills with a clear, neutral accent suited for US customers . Ability to perform well under pressure while maintaining accuracy and quality. Prior experience in international voice and chat support is essential. Preference will be given to immediate joiners.

Job Title: Odoo Functional Consultant Location: Rabale, Navi Mumbai Experience: 2 to 4 years Employment Type: Full-Time Mode of Work: Work From Office Job Description: We are looking for an experienced and dynamic Odoo Functional Consultant to join our team. This role requires end-to-end ownership of the Odoo ERP platform - from understanding business requirements to customizing and maintaining Odoo modules across multiple departments such as marketing, sales, operations, manufacturing, and finance. The ideal candidate will have a solid understanding of ERP systems, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams to deliver effective and scalable business solutions. Key Responsibilities: Gather and analyze business requirements from various departments. Configure, customize, and implement Odoo modules for marketing, sales, operations, manufacturing, and finance. Troubleshoot and maintain existing Odoo modules and integrations. Provide functional support, user training, and documentation for internal teams. Collaborate with internal development teams to deploy new features and enhancements. Ensure data integrity, system security, and optimal workflows within the Odoo environment. Stay updated with new Odoo features and recommend system improvements. Required Skills & Experience: 2 to 4 years of hands-on experience in Odoo ERP implementation and customization. Strong understanding of business processes across key functions. Ability to translate business needs into technical requirements. Good verbal and written communication skills. Proven ability to work with internal tech and business teams. Experience in resolving Odoo-related issues with minimal supervision. Good to Have: Exposure to Odoo.sh and cloud-based Odoo environments. Basic knowledge of Python and PostgreSQL . Experience in integrating third-party tools/applications with Odoo.

Were looking for an LMS Administrator to join our team at Rabale MIDC, Navi Mumbai. Requirements: *Min 2 years of experience managing Skilljar LMS or similar platforms. *Experience supporting Instructor-Led Training (ILT) and virtual training environments. *Strong technical troubleshooting & SaaS user management skills. *Hands-on experience with Certiverse, Salesforce, Stripe, MS 365 preferred. *Data reporting & analysis skills (Excel/CSV). *Excellent spoken & written English. *Comfortable with rotational shifts (WFO). *Immediate joiners preferred. *Experience with Board software is a plus. Interested? Send your resume to careers@equinoxagents.com

Designation : Trainer (Voice & Accent | Soft Skills | Corporate Trainer) Company: Equinox Agents Location: Rabale, Navi Mumbai (Work from Office) Industry: BPO & Corporate Training Shift: 5-day working | USA Shift Timings Experience: Minimum 2 years in V&A / Soft Skills / Corporate Training (BPO background preferred) About the Role: We are looking for a dynamic and experienced Trainer to join our growing team at Equinox Agents . This role is pivotal in enhancing the communication, soft skills, and professional development of our employees. The ideal candidate will be passionate about people development, possess strong facilitation skills, and be adept at delivering engaging and effective training sessions. Key Responsibilities: Conduct Voice Neutralization and Accent Training for new and existing employees. Deliver Soft Skills and Behavioral Training workshops. Facilitate Induction and New Joiner Training programs. Organize Communication Enhancement Workshops to build confident communicators. Plan and execute Professional Development Initiatives for overall employee growth. Collaborate with stakeholders to identify training needs and curate content accordingly. Measure training effectiveness through feedback, assessments, and performance tracking. Desired Candidate Profile: Minimum 2 years of training experience in Voice & Accent, Soft Skills, or Corporate Training. BPO training experience preferred. Strong communication, presentation, and interpersonal skills. Ability to engage and inspire participants across various experience levels. Flexible and adaptable with a passion for continuous learning and development. How to Apply: Interested candidates can share their updated resume at: careers@equinoxagents.com | amberlee.monis@equinoxagents.com