Sr. Customer Support Associate

As a Voice Agent at Equinox Agents, your role will involve providing technical and customer support for an advanced Electronic Medical Records (EMR) system designed for behavioral health providers. You will assist healthcare professionals in navigating workflows, resolving system errors, and optimizing software functionality. **Key Responsibilities:** - Handle inbound and outbound calls related to EMR technical support and customer inquiries. - Assist users with software navigation, troubleshooting errors, and optimizing workflows. - Provide real-time guidance on billing, scheduling, clinical documentation, and reporting tools within the EMR. - Document customer interactions, resolutions, and escalations in a structured manner. - Work closely with internal teams to improve support processes and user experience. - Ensure compliance with HIPAA and healthcare data privacy regulations while handling customer interactions. **Qualifications Required:** - Experience in voice-based customer support, preferably in healthcare or SaaS. - Familiarity with EMR/EHR systems and an understanding of healthcare workflows. - Strong English communication skills (verbal and written). - Ability to troubleshoot technical issues and guide users efficiently. - High attention to detail with strong documentation and problem-solving skills. - Ability to handle high-pressure situations while maintaining professionalism. - Willingness to work in rotational shifts and rotational offs.,