LLM -ServiceNow with AI

About Company

Our client is a trusted global innovator of IT and business services. We help clients transform through consulting, industry solutions, business process services, digital & IT modernisation and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title: LLM -ServiceNow

Location: Remote

Experience: 5+ yrs

Job Type : Contract to hire

Notice Period:- Immediate joiner

Mandatory Skills

· Hands-on experience with LLM -ServiceNow with AI/ML.

4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

● Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.

● Proficiency in JSON authoring and working with structured data.

● Solid understanding of SQL for data analysis and task validation.

● Ability to design realistic enterprise scenarios that map to ServiceNow processes.

● Experience in AI model training workflows, contributing to the creation of structured training data.

● Strong prompt engineering skills for crafting effective instructions.

● Analytical thinking, attention to detail, and logical structuring.

● Strong communication skills + customer facing experience is a BONUS.

Responsibilities

• Writing clean, high-quality, high-performance, maintainable
• code Develop and support software including applications, database integration, interfaces, and new functionality enhancements Coordinate cross-functionally to insure project meets business objectives and compliance standards Support test and deployment of new products and
• features Participate in code reviews.

Qualifications

• Bachelor's degree in Computer Science (or related field)