Posted:16 hours ago|
Platform:
Work from Office
Full Time
L2 - Application Support ( 3-5 yrs )
"Responsible for the day- to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.
• Prior knowledge of Prod support in Healthcare desirable. • Very good Analytical thinking and problem-solving skills • Quick learner and follows process diligently • Attitude of ownership and proactively takes responsibilities
Good command in Unix, Linux and SQL/PLSQL.
Excellent communication and conversation skills (Verbal and Written) • Willing to work in shifts Initially it will be US working hours across the US Time-zones & then in 24/ 7 • Analyse, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies • Respond to client problems (phone/portal) voice support (Inbound / Outbound), Log and document incidents within a ticketing system (Auto generated tickets) • Refer incidents to L3 team when an incident is beyond their scope • Ensure SLAs are met and delivered according to Support specification • Participate in sharing knowledge and publishing Knowledge articles • Familiar working on ITSM Ticketing tools • Application Support & Maintenance • ITIL knowledge. • Problem Solving/Decision Making. Working knowledge of CRM tools like Salesforce cloud , Service Now , Remedy will be an extra advantage.
Citiustech
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