Linux Support Engineer

Direct Responsibilities

Provide 24/7/365 primary support of all RedHat Linux, Centos, Ubuntu & AIX servers.

Proactively monitor all UNIX systems utilizing BNP Paribas standard tools.

Designing and implementing solutions, using Git and Veritas Cluster & Volume manager

Management of SAN and NAS at server side

Administrating both volume managers, Veritas and LVM

Maintaining and adapting the configuration of server software and system components lifecycle Management.

Leverages Red Hat Ansible Automation Platform whenever and wherever possible (or other automation skills valuable like Puppet for developing and maintaining automation scripts)

Maintaining and monitoring the infrastructure using different tools

Tickets resolution through incidents, problems and different requests from the clients or other infrastructure teams

Troubleshooting, co-ordination with third party suppliers and vendors as well as with the central IT department of the customer.

Providing training about subject matters in scope to colleagues

Advising the project team in areas such as capacity management.

Contingency planning, environment planning, configuration management and other relevant tasks related to the role.

Maintaining the relevant documents/manuals describing the system and its infrastructure.

Escalating incidents internally or to 3rd party partners when required.

Participating, on a punctual basis, on specific projects related to your specialty.

Liaise with application developers to gather requirements, design, and deploy standard systems, which clearly differentiate between Production, DR, Test and Development.

Identify operational and infrastructure risks within the environment and work with the application development team and Equity business to make corrections and mitigate risks.

Ensure that all systems are backed up according to the business requirements and notify the data owners when there are failures.

Ensure optimal resilience of deployed systems; and meet all disaster recovery requirements specified by the business.

Maintain top-notch technical skills and business knowledge through proactive self-learning in addition to any formal instructor-led training provided by BNP Paribas.

Leadership and Team Development:

Lead, mentor, and develop a team of Unix to achieve technical and operational excellence.

Foster collaborative environment that encourages knowledge sharing and innovation

Supervise the maintenance, configuration, and optimization of Unix/Linux systems to ensure reliability and efficiency.

Act as an escalation point for complex Unix related technical issues and outages.

Identify and address training and development needs, facilitating growth opportunities for team members.

Set clear objectives, KPIs, and performance expectations for team members.

Conduct regular performance reviews and provide constructive feedback.

Provide insights and recommendations to senior leadership for operational improvements.

Contributing Responsibilities

Degree in Information Systems

10+ years of experience in Linux/ UNIX environment within the financial services industry

Expert knowledge of RedHat Enterprise 8.x, 9.x and solid footing in Centos and Ubuntu

Expert Knowledge of UNIX kernel and network subsystem tuning and optimization desirable.

Good knowledge of system performance and monitoring tools such as Dynatrace, sar, iostat, etc.

Good programming skills with Perl, Awk, Sed, Shell script, Puppet, Ansible.

Solid understanding of TCP/IP and basic networking ability to use and understand output of tcpdump/snoop

Administration of Unix core services and applications such as NIS, NFS, Automount, DNS, DHCP, CIFS, SendMail, Apache, NTP, PTP, Sudo, Jumpstart/Kickstart, LDAP, SSH.

Hands-on experience with technologies (Veritas Infoscale, OpenSVC, VMWare, KVM etc.)

Comfortable performing system upgrades, installing layered products, and analyzing and troubleshooting complex production systems.

Hands-on experience with various hardware including Dell and HP servers.

Good knowledge of EMC SAN storage arrays and NetAPP Network Appliances

Should be familiar with system administration regarding relational databases (Sybase, Oracle), Middleware (WebSphere MQ), and market data distribution (Reuters RMDS) a plus.

Ability to interface with users at all levels of the organization and good end-user support skills.

Must be well organized, responsible, a good project manager, have good verbal and written communication skills, and able to multitask in dynamic trading environment.

Work as a member of a team, adhere to corporate standards and change management processes, and work to improve IT standards and policies.

Proficient in English.

Good interpersonal and communication skills.

Technical & Behavioral Competencies

Required Technical Knowledge/Skills:

At least 10+ years of technical experience in as many of these operating systems (OS):

• Red Hat Enterprise Linux 8.x / 9.x & Ubuntu 18.x / 20.x & CentOS 7.x
• Red Hat Satellite
• Veritas Cluster (VCS)
• OpenSVC
• Veritas Volume Manager (VxVM)
• Ansible
• DevOps methodologies
• Cloud experience

Handles the product lifecycle of the Unix infrastructure to assure operational availability; designs and specifies changes for implementation.

Candidate must be competent on how to install the OS on physical servers and virtual servers.

Troubleshooting Knowledge on RHEL 8.x / 9.x

Scripting Knowledge.

Hardware and Networking Knowledge on Server Hardware Multiple Vendors, Remote Management Tools, Software & Hardware RAID, Technical understanding on network topologies & devices, Storage Devices

Strong knowledge on governance, server build and administration of IT services in cloud-based environments.

Patching through Satellite & Client-side yum configuration.

Develop and maintain system documentation, including configuration guides, and standard operating procedures. Direct and be responsible for the implementation effort.

Provide technical guidance and mentorship to team members.

Assess demand for their service or technology area and develop plans to meet future capacity needs and makes recommendations to the manager.

Aware of all critical changes to infrastructure and applications that could impact service delivery to their business customers.

Able to work autonomously and as part of a team using strong analytical skills.

Be service oriented, customer focused, positive, committed and have an enthusiastic “can do” attitude.

Demonstrate a systematic and logical approach to problem-solving.

Able to follow the bank’s standards, processes, and procedures.

Escalating incidents internally or to 3rd party partners when required.

ITIL 4 Foundation qualification.