Lifestyle Manager

Designation - Lifestyle Manager (Corporate/Elite/Dedicated)

Experience Required - 3-11 years (Designation depends on Experience)

Salary - 6-12 LPA (Depends on experience)

5 days working , day shift , Must be excellent in communication skills

The Corporate Lifestyle Manager will be responsible for delivering & maintaining exceptional service

levels by: Meeting with their Corp. Members at an initial introduction to service & intro to Manager

stage, and at any other stage throughout the membership as requested by the Member with a view to really getting to know the member.

Job Responsibilities

• To manage each member’s personalized experience, ensuring high individual engagement,

satisfaction, loyalty, retention, and perception of value.

• Daily Management, taking requests from Members which could include but shall not be limited

to bespoke travel, nightclubs, booking restaurants, etc.

• To cultivate a strong personal relationship with each individual Member.

• Meeting Members, analyzing and efficiently handling their Membership needs and keeping the

CRM system updated

• Upselling and cross-selling of preferred suppliers and Quintessentially brand services.

• To ensure that any problems or complaints are resolved professionally and to the Member’s full

satisfaction.

• Keeping members updated regularly, setting deadlines for updates & meeting them or providing

new update deadlines in advance of the current one expiring

• Following up with members post-request & obtaining feedback – and communicating to

relevant parties (Line Manager, Bus Dev, Supplier directly)

• Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to

provide a data mine of relevant and up-to-date information

• Make bookings and reservations, develop and deliver exciting and innovative experiences, Event

hosting, manage ticket allocations

Required Qualifications

• Possess 3 – 11 years of Concierge experience

• Excellent written & oral communication - fluent English a MUST. Other languages are

advantageous.

Work background in any of the following sectors/areas: Personal Assistant, Customer Service,

Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.

• Knowledge in handling executives, senior executives & VIP’s.

• In-depth understanding of requirements involved in the lifestyle management of affluent, high-

net-worth individuals.

• Good knowledge of worldwide travel destinations & luxury products/services, given that our

members are based around the globe& request info regarding predominantly travel, leisure &

services worldwide.

• In-depth understanding of requirements involved in the lifestyle management of affluent, high

net worthies