Learning Operations Senior Analyst

Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song?? all powered by the world??s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.Ensure successful delivery of learning solutions and review their effectiveness and applicability.The purpose of the job for a Learning Administration Team Lead is to oversee and manage the administrative aspects of learning and development initiatives within an organization. This role involves coordinating the logistics of training programs, managing learning resources, and ensuring the smooth operation of various learning platforms and systems.
What are we looking for?
?¢Project management skills (Planning & Organizing)?¢Adopt an analytical approach.?¢Strong organizational skills.?¢Ability to prioritize conflicting requirements.?¢Strong analytical ability (to devise and produce coherent management reports and statistics)?¢People management skills (Coaching, listening, giving direction)?¢Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)?¢Basic financial analysis (Cost vs. Revenue)?¢Strong written and verbal communication skills?¢English language proficiency required.?¢Multi-cultural awareness?¢Passion for customer service?¢Initiative, Critical thinking / problem solving skills.?¢Work well within a team environment.?¢Good time management skills.?¢Knowledge of typical scheduling methodology?¢A background in administrative roles?¢Proven ability in team leadership roles / tasks?¢4 - 5 years business experience with similar background?¢Exposure to call center industry preferably technical sector

Roles and Responsibilities: ?¢?¢Collaborate with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.?¢Oversee the planning and coordination of large-scale training programs and events.?¢Collaborate with senior leadership to forecast training needs and allocate resources effectively.?¢Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.?¢Book and manage training venues, facilities, and necessary equipment. ?¢Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.?¢Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.?¢Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.?¢Serve as a point of contact for training-related inquiries from employees, managers, and external partners.?¢Communicate training schedules, changes, and updates to relevant stakeholders promptly.?¢Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.?¢Provide leadership and guidance to junior scheduling analysts and administrative staff.?¢Tracking and reporting on training metrics, including participation rates, and learning outcomes.?¢Providing support to trainers and facilitators in delivering training programs.?¢Ensuring compliance with regulatory requirements and organizational policies related to training and development.?¢Evaluating the effectiveness of training programs and making recommendations for improvement.?¢Act as first point of contact for escalation of client and operational issues.?¢Manage issues to resolution, where these fall within remit / scope.
QualificationAny Graduation