Learning Management System Administrator

Job role

• Ensure that training content is always launched and running properly within the various learning platforms - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience. Troubleshoot technical delivery issues across multiple platforms and devices (SCORM/LMS, Tin Can (xAPI) web-delivery).
• Perform quality control including evaluating, testing, and editing deliverables after they are drafted or completed. Strong attention to detail and timeliness in all areas or responsibilities are a must.
• Reporting as necessary to maintain training compliance across the organization and Unifi customer contracts.
• Create, update, and maintain data, content, and dashboards to ensure accurate and timely information is available.
• Demonstrate proficiency in using software programs such as Excel, PowerBI, Tableau, and SharePoint.
• Adhere to designated Client branding standards, guidelines, and style guidelines
• Responsible for the implementation, configuration, operation, maintenance and support for the Client Services LMS, taking into consideration the value of performance, scalability, operability, and flexibility.
• Partners with system vendors to resolve system functionality in a timely manner.
• Tracking and monitoring of platform issues, tickets, concerns as required, and in a manner conducive to SLA reporting.
• Establish and maintain standards to ensure data integrity and best practices related to the learning management system and other supported instructional technologies.
• Manage technical and functional day-to-day operational aspects of the LMS.
• Provide end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitor reoccurring issues, and proactively identify potential sources of increased efficiency and enhancement
• Develop system and data integration capabilities between LMS and other data systems, assisting vendor and Unifi Services IT.
• Collaborate and assist with a variety of stakeholders in implementing and using the LMS in their technical and functional activities.
• Collaborate in making courses and course content functional in LMS.
• Work with vendors to address and resolve LMS issues.
• Ensure the quality, reliability, and accuracy of all deliverables.
• Utilize excellent judgment and communication with others when working with sensitive data.
• Perform work of a very detailed nature requiring a high degree of reliability, accuracy and consistency.
• Organize and manage several tasks or projects with concurrent, time-sensitive deadlines.
• This job description is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.
• This position will also provide technical and operational support for Unifis Innovation and Instructional Design team as well as all stakeholders
• Balance multiple priorities and tasks simultaneously in a fast-paced environment with minimal supervision. Must have the ability to work both in a team environment and independently to meet project schedules.
• Perform additional tasks and responsibilities as assigned by management to support the overall objectives of the department.