Learning and Development Manager

As the Manager of Learning and Development at Marari Beach Resort and Coconut Lagoon, you will play a crucial role in enhancing service excellence and fostering a culture of learning in luxury resort environments. Your responsibilities will include: - Developing and managing hospitality training programs for departments such as Front Office, Housekeeping, Food & Beverage, Culinary, and Spa. - Conducting training needs assessments to identify gaps and enhance team performance. - Facilitating various training sessions including classroom sessions, on-the-job training, and experiential learning modules. - Leading new hire onboarding to ensure alignment with CGH Earth values. - Creating and monitoring learning plans to promote employee growth and leadership readiness. - Collaborating with Heads of Departments for customized training interventions. - Championing a learning-focused culture by coaching trainers and developing internal champions. - Collaborating with corporate Learning & Development for organization-wide initiatives. - Tracking and reporting training metrics for compliance and audit readiness. - Introducing performance coaching tools and soft skills modules. - Contributing to talent development strategies for improved employee engagement and service standards. Qualifications & Skills required for this role: - Graduate in Hotel Management or related field. - 5-12 years of experience in luxury hotels or eco-resorts. - Strong understanding of hospitality operations and guest expectations. - Effective communication and coaching skills. - Familiarity with training technologies and methodologies. - Proficient in English, knowledge of Malayalam is an advantage. About CGH Earth, the renowned sustainable hospitality group: CGH Earth is a leading name in sustainable hospitality, offering experiential travel rooted in local culture, ecology, and community engagement. With award-winning boutique resorts across India, CGH Earth goes beyond luxury to create meaningful guest experiences. Marari Beach Resort, located along the pristine coastline of Mararikulam in Kerala, captures the spirit of a traditional fishing village, with a focus on wellness, slow living, and authentic service. Joining CGH Earth as the Manager of Learning and Development will allow you to: - Be part of an award-winning hospitality group redefining luxury through sustainability. - Lead meaningful learning initiatives at one of India's celebrated eco-resorts. - Join a purpose-driven work culture that invests in people development and career growth. - Experience a vibrant, multicultural environment that values human connections and innovation.,