Bengaluru Marriott Hotel Whitefield

Collaborate with department heads to assess training needs across all hotel functions. Program Design & Delivery: Develop and deliver engaging training programs including Orientation, Guest Service Excellence, Cultural Awareness, Emotional Engagement, and Compliance. Learning Calendar Management: Create and manage monthly training schedules and internal learning events. Performance Evaluation: Monitor and assess the effectiveness of training programs and make improvements based on feedback and performance metrics. Employee Engagement: Support initiatives that enhance employee morale, motivation, and retention. Compliance & Records: Maintain accurate records of training attendance, certifications, and employee development plans. Trainer Coordination: Identify and coordinate internal and external trainers or facilitators. Brand & Quality Alignment: Ensure training programs align with hotel brand standards and quality expectations. Qualifications: Bachelor’s degree in Human Resources, Hospitality Management, or related field. 3–5 years of experience in HR or L&D, preferably in the hospitality industry. Strong communication and presentation skills. Proficiency in Microsoft Office and e-learning platforms. Ability to work collaboratively across departments. Fluency in English; additional languages are a plus.