Learning and Development Manager

Collaborate with department heads to assess training needs across all hotel functions.
Program Design & Delivery:Develop and deliver engaging training programs including Orientation, Guest Service Excellence, Cultural Awareness, Emotional Engagement, and Compliance.Learning Calendar Management:Create and manage monthly training schedules and internal learning events.Performance Evaluation:Monitor and assess the effectiveness of training programs and make improvements based on feedback and performance metrics.Employee Engagement:Support initiatives that enhance employee morale, motivation, and retention.Compliance & Records:Maintain accurate records of training attendance, certifications, and employee development plans.Trainer Coordination:Identify and coordinate internal and external trainers or facilitators.Brand & Quality Alignment:Ensure training programs align with hotel brand standards and quality expectations.Qualifications:Bachelor’s degree in Human Resources, Hospitality Management, or related field.3–5 years of experience in HR or L&D, preferably in the hospitality industry.Strong communication and presentation skills.Proficiency in Microsoft Office and e-learning platforms.Ability to work collaboratively across departments.Fluency in English; additional languages are a plus.