Learning - Administrator - 13423

Job Purpose

The Learning Administrator supports the delivery of unified learning technology solution blueprint. It includes broadbased coordination, administration, communication, and facilitation with internal and external stakeholders, as identified. The role ensures that learning tech solution is up-to-date and functions smoothly, providing all levels of general and technical support, as necessary to the learning organization.

ORGANISATION CHART

This position will report to Manager - Learning Tech

Key Accountabilities

Manage learning - training materials and learning programs delivered digitallyContent Management: Coordinate between internal and external agencies for all content related learning requirementsConfigure courses and learning pathways, manage user permissions, generate reports, develop in-house certifications & badges.LMS Management: Ensure the Learning Management System (LMS) is up-todate and functioning smoothly, addressing any technical issues promptly.Technical Support: Provide technical support to learners, troubleshoot issues, and resolve queries in accordance with Service Level Agreements (SLAs).

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

Consultants , Vendors

INTERNAL INTERACTIONS

Business HeadsDepartment HeadsBusiness HRP&C, IT

FINANCIAL DIMENSIONS

Other Dimensions

EDUCATION QUALIFICATIONS

Bachelor’s degree in any fieldTechnology familiarity / literacy and exposureExposure to learning administration, learning program coordination, cross-functional team interaction, projectmanagementAbility to troubleshoot general, functional and technical issues.Strong in coordination, administration, communication.Ability to work collaboratively with internal teams and external partners.High attention to detail in managing content, generating reports, and ensuring data accuracy.

Relevant Experience

5-8 years of experience in learning administration

COMPETENCIES

• Capability Building
• Entrepreneurship
• Execution & Results
• Networking
• Personal Effectiveness
• Planning & Decision Making
• Problem Solving & Analytical Thinking
• Social Awareness
• Stakeholder Focus
• Strategic Orientation
• Teamwork & Interpersonal influence