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Lead - Workforce Management

Lead - Workforce Management

IndiHire

7 - 12 years

0 Lacs

mumbai maharashtra india

Posted:5 days ago| Platform:

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Skills Required

management planning scheduling projections staffing service flexibility reporting tracking communication

Work Mode

On-site

Job Type

Full Time

Job Description

Location: Mumbai & Hyderabad

What You'll be doing:

Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management.
Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.
Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness.
Maintain headcount reporting, attrition tracking, and business trends for all functions.

Requirements:

Excellent written and verbal communication skills.
Experience: 7-12 years

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