Posted:1 day ago|
Platform:
On-site
Full Time
As a Lead Systems Engineer, you will responsible for below:
• Should have 6+ years of experience in Leading Production Support / data migration projects Primarily in Azure ADF, Databricks, Synapse etc
• Hands on Experience in Developing ADF pipelines, Databricks notebooks, SQL queries as an L3 engineer or developer
• Flexible to work in 24X7 shifts.
• Flexible to work from office 3-5days work week.
• Oversee the day-to-day operations of the Technical Support Team.
• Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction.
• Act as a mentor and provide oversight, coaching, and training to technical support staff
• First point of contact for all escalations.
• Track SLAs and report the same as part of WSRs.
• Should understand shift management roasters and be able to work in onsite-offshore model (multi-geo support
team).
• On-board all new technical support team members and work in review and creation of SOPs for recurring issues.
• liaising with team members, management, and clients to ensure projects are completed to standard.
• Should have excellent written and verbal communication skills and experience in managing communications in Support mode, Critical Incident management, Problem management notifications.
• Good Hands on knowledge of Azure Data Factory/Python/ Databricks/ ADB Notebook, monitoring of batch
processes, and troubleshooting required.
• Secondary Knowledge of ETL Tools (Ex DataStage, Informatica, Oracle Data integrator or SSIS ) SQL, PL SQL, Unix/ Linux commands would be an added advantage
• Ability to work independently and work in a team in a collaborative fashion.
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