Lead Specialist- Global Learning Support

Job Description

Provide operational support in learning area of expertise in response to customer requests by handling Tier 1 tickets. Ensure that the required level of expertise in the specific area is maintained. Ensure that the global standard processes, tools, and documentation are maintained and adhered to. Support Release testing - Follow validation rules and support release by performing testing from the available Test Scripts. We Bring Ticket Handling & Operational Support: Address Tier 1 learning tickets, including report requests, with accuracy and within SLA timelines, ensuring quality and customer satisfaction Process & Standards Compliance: Maintain required expertise in learning operations and ensure adherence to global standard processes, tools, and documentation. Release Testing & Validation: Support system releases by executing test scripts, validating changes, and collaborating with relevant teams for successful implementation. Problem Management & Continuous Improvement: Investigate recurring incidents, propose improvements, and maintain Tier 0 and Tier 1 knowledge content such as QRCs, Q&A, and training materials. Project Support & Collaboration: Contribute to UATs, create and update training content, and coordinate with e-learning specialists for new learning implementation You Bring Graduation and/or pos-graduation degree, preferably in HR. System knowledge level of Talent Suite Fluent in English, both in writing and verbally. Affinity with working on technology and hands on in use of excel and power point. Excellent communication skills can engage with all levels in the organizatio n (also cross functions) Ability to manage multiple priorities and focus. Up to 2 to 5 years of relevant experience in HR is required Experience in working in global and virtual teams