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Lead ServiceNow ATF Developer (ITSM Suite)

Lead ServiceNow ATF Developer (ITSM Suite)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Fujitsu

5 - 10 years

10 - 15 Lacs

hyderabad chennai bengaluru

Posted:1 week ago| Platform:

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Skills Required

servicenow technical leadership cad business rules service request qa scripting automation itsm ui recruitment regression testing strategies technical documentation digital transformation servicenow development architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly skilled Lead ServiceNow ATF (Automated Test Framework) Developer with strong experience in designing, building, deploying, and documenting automated tests for the ITSM product suite including Incident, Problem, Change, and Service Requests. The ideal candidate has hands-on expertise with ATF end-to-end, deep knowledge of ServiceNow development best practices, and proven experience delivering ATF implementations at an enterprise scale.

Key Responsibilities

1. ATF Design & Development

Lead the design, build, and execution of ATF test suites for Incident, Problem, Change.
Knowledge and Service Request workflows.
Create modular, reusable, and scalable ATF test cases aligned to customer processes.
Ensure full coverage for form tests, server/client scripts, UI policies, business rules, workflow actions, Flow Designer, ACLs, and integrations where possible.
Experience with automated testing in Portal, Catalog UI, and custom scoped apps.

2. ATF Deployment & Governance

Drive deployment of ATF in Dev/UAT/Pre-Prod environments with clear release/test planning.
Set up execution schedules, manage test result reporting, and define ATF governance standards.
Establish best-practice naming conventions, repository structure, and documentation for test assets.

3. Expertise in ATF Capabilities & Limitations

Clearly articulate what ATF can automate (e.g., form tests, client scripts, workflows) and what ATF cannot (e.g., certain integrations, UI actions, portal widgets, catalog client scripts).
Design alternative test strategies for limitations including manual scripts, mocks, stubs, custom automation, or integration-level testing.
Share proven patterns from previous customer implementations for handling ATF gaps.

4. ServiceNow Development & Platform Enhancements

Demonstrate excellent hands-on development skills (Business Rules, Script Includes, Client Scripts, UI Policies, Flows, Integration Hub, Catalog, ACLs).
Collaborate with platform architects and process owners to ensure ATF coverage aligns with platform changes.
Provide technical leadership, code reviews, and mentor junior developers.

5. Documentation & Knowledge Transfer

Prepare detailed documentation (test design specs, execution reports, traceability matrices, limitations & workarounds).
Conduct ATF demo sessions, workshops, and knowledge transfer for customer teams.

Required Skills & Experience

5-8+ years of overall ServiceNow development experience. Strong hands-on expertise with Automated Test Framework (ATF) across multiple implementations. Proven experience deploying ATF for Incident, Problem, Change, and Service Requests (ITSM). Deep understanding of platform architecture, scripting, Glide API, Flow Designer, integrations, and system performance. Ability to explain pros/cons, ATF best practices, and real-world limitations with examples from previous projects. Strong communication and technical documentation skills. ServiceNow certifications preferred (CSA, CAD, CIS-ITSM, ATF Micro cert)

Nice-to-Have

This role ensures high-quality ServiceNow releases by embedding automated testing into the delivery lifecycle, reducing production defects, and increasing platform reliability across Incident, Problem, Change, and SR processes.

Shifts:

Work Shift

Location - Bengaluru,Chennai,Hyderabad,Noida,Pune

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Lead ServiceNow ATF Developer (ITSM Suite)