Lead Service Assurance Advisor, Cloud Migrations

We are a passionate team who guide clients to use our cutting edge architecture by modernizing their existing applications. Simply put, we modernize our clients. We work closely with clients and provide technical guidance, solutions to complex issues, retrofit the on-prem deployments to fit in our Pega Cloud architecture so our Clients can benefit from leveraging latest Pega features and Keeping current as part of the as-a-service initiative. We are fun and on constantly on steep learning curve. Apart from providing technical guidance on Modernization, we use our experience from the client engagements to build tools that helps clients with modernization assessment around the gaps, estimation.

Pega is changing the way the world builds software

This is your chance to be part of a team that builds a lightweight and extendible infrastructure to be able to collect, monitor, analyse and draw insights from the data at scale.

Pega is staying on the cutting edge of technology, this is your chance to get your hands on working on leading technologies to solve interesting problems.

65% Customer/Client Engagement, Technical thought leadership

• Mentor and guide the Service Assurance I team members in the following areas:

• • Pro-active review of Cloud environments
  • Remove impediments/blockers to keep issue investigations moving forward
  • Utilize advanced knowledge and technical competence on Pega products and services to drive customer readiness from development to staging to production

• Understand Pega products and services, and how customers use them to drive effective customer-based solutions
• Leverage monitoring technologies (i.e., PDC) to provide problem recognition and diagnosis quickly and efficiently
• Issue resolution including complex technical issues across multiple teams while also ensuring timely and regular customer updates

20% Guide & coach the team on Modernization

• Good understanding of Pega products across platform and applications, mentor and coach members of the modernization team

15% Collaboration with internal teams, Innovation

• Understand and articulate the customers requirements to ensure that the customers optimal success criteria are met
• Partner with Pega Product Management, Engineering, and the Customer Success organization to ensure continuous feedback occurs
• Share and drive customer feedback with Product Owners, Engineering, and other relevant parties

Senior Service Assurance Advisor, Modernization

• You are a highly driven technical customer facing professional who possesses initiative, a positive and resourceful mindset, and the ability to learn quickly and adapt to change
• You are an organized self-starter with tenacity, drive, and enjoys working in a collaborative fast-paced environment to ensure swift resolution of issues and an exceptional customer experience
• You are deeply commitment to quality, as well as demonstrate creative troubleshooting skills

• 10-14 years of professional experience
• 3-5 years of either consulting experience or a technical lead role
• 5+ years Pega Consulting experience - preferred

• Pega CSSA minimum certification, CLSA preferred, training provided

• Demonstrable experience in quickly understanding complex technical issues, as well as understanding customer end-to-end deployments, products and underlying architecture
• Proven ability to interact directly with customers at all levels
• Demonstrated customer-facing skills including expectation management, communication skills, information management
• Proven effectiveness at leading and facilitating customer meetings and workshops
• Ability to rapidly gain in-depth knowledge of existing and new Pega products and services
• Strong decision making and problem-solving skills

• Additional Preferred Qualifications:

• Knowledge of AWS, Microsoft Azure, PCF, GCP
• Knowledge of J2EE architecture and application servers (Websphere, Weblogic, Tomcat, or JBOSS)

• Knowledge of database administration (Oracle, Postgres, MSSQL,UDB or DB2)

• Knowledge and experience with Javascript, SQL, and CSS/HTML
• Knowledge of Operating Systems (specifically Windows, AIX, Solaris, Linux, zOS)
• Knowledge of Communication protocols and technologies (SOAP, MQ, JMS)