Lead Sales

Roles and responsibilities

 Handle inbound and outbound calls from multiple sources and address basic customer

queries effectively.

 Identify and qualify potential leads through calls, emails, and other communication

channels.

 Assist customers in selecting suitable products or services based on their requirements

and budget.

 Direct queries to relevant departments for advanced resolution and ensure timely

follow-up.

 Assign qualified leads to appropriate branches or departments for further processing.

 Create and manage client WhatsApp groups, providing timely updates and ensuring

seamless communication until project completion.

 Conduct customer satisfaction surveys to gather feedback and identify opportunities

for service enhancement.

 Handle customer concerns and complaints promptly and professionally, ensuring

effective resolution.

 Manage email and social media communications for updates, offers, and

announcements.

 Build and maintain strong client relationships, ensuring a positive experience across

all touchpoints.

Prepare reports and summaries based on customer satisfaction data to support team

performance improvement.

Schedule appointments and follow-ups according to client and customer availability.

Ensure a professional, smooth, and shareable customer experience that reflects the company’s

brand values.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per year

Work Location: In person