Lead Recovery

Job Description

Role and Responsibilities : Team Leading for Collection recovery Team for Personal Loans Handling Collection of a personal loan for collecting EMI & Charges Look after customer queries and try to resolve the case in the best possible manner Updating daily achievements to Top Management/ Founders. Recovery head is responsible for managing and overseeing all collection activities within a designated state. This role involves implementing strategies to improve collection/recovery rates, Ensuring compliance, Agency management, Team management, Legal and MIS work,Hiring,Quality assurance,escalation management and customer satisfaction Overseeing staff members and ensuring the accurate and timely invoicing of customers. Setting payment collection goals and targets for the department. Creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection. Negotiating with customers in cases when nonpayment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection. Training and mentoring of staff members in the collections department. Desired Candidate Profile: Team Handling experience for 08 years Experience in Tele calling, NBFC. Good Communication Skills DRA Certification Spoken Language Proficiency: English , Hindi and any other India Language