Lead Qualification Specialist

Key Responsibilities:

• Engage with inbound leads via calls, WhatsApp, and email to assess their needs and match them with suitable solutions.

• Evaluate and qualify leads based on predefined criteria.

• Accurately record lead information and update the CRM system with relevant details.

• Conduct timely follow-ups to nurture leads and maintain interest.

• Respond to inquiries and resolve initial concerns through personalized communication

• Effectively transfer qualified leads to the sales team with a comprehensive handover.

• Maintain consistent engagement to maximize lead conversion potential

• Track and report on lead qualification metrics and progress.

• Provide feedback to the marketing and sales teams to improve lead generation strategies.

Qualifications:

• Proven experience in lead qualification, customer service, or a related role.

• Familiarity with CRM tools and lead management processes.

• Excellent verbal and written communication skills in English (additional languages are a plus).

• Proficiency in using communication platforms like WhatsApp, email, and telephony tools.

• Strong organizational and multitasking abilities.

• Ability to analyze leads and identify high-potential opportunities