Lead Project Manager - CCaaS

Sprinklr

5 - 10 years

7 - 12 Lacs

gurugram

Posted:None| Platform:

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Skills Required

operational excellence project management customer experience management presales http microsoft project delivery stakeholder management enterprise software digital transformation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

What You ll Do

As a Lead Project Manager CCaaS , you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments.

You will:

Own end-to-end project delivery, from pre-sales through go-live and transition to success teams.
Gather business, functional, and technical requirements from customers and vendors.
Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders.
Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations.
Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards.
Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams.
Monitor and assign work across cross-functional project teams to meet business objectives.
Identify and mitigate project risks, manage issues, and escalate blockers where necessary.
Lead and motivate cross-functional teams and resolve conflicts with sound judgment.
Ensure smooth project handoff post go-live with all necessary documentation.

Who You Are & What Makes You Qualified

Bachelor s/Master s degree in Engineering or a related field.
5+ years of technical project management experience, preferably in a customer-facing IT/Enterprise SaaS environment.
3+ years of experience working closely with engineering teams.
Proven experience managing large-scale customer programs with US-based clients.
Strong understanding of project management tools and methodologies.
Excellent communication and stakeholder management skills able to clearly articulate complex technical concepts to diverse audiences.
Strong documentation and planning skills.
Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI.
Ability to thrive in a dynamic, fast-paced environment with minimal supervision.
A proactive problem-solver with a passion for customer success and operational excellence.

Why Youll Love Sprinklr:

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