Lead Pega Support Engineer - 5 +YRS

Mizuho Global Services Pvt Ltd

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

Whats in it for you?

• Immense exposure and learning
• Excellent career growth
• Company of highly passionate leaders and mentors
• Ability to build things from scratch

Know more about MGS: -

Job Title: Lead PEGA Support Engineer

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Experience

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Timing

Job Summary

We are seeking a highly skilled and proactive Lead Pega Support Engineer to oversee the maintenance, support, and optimization of our Pega based applications. This role is critical in ensuring system stability, managing incident resolution, and driving continuous improvement across our Pega ecosystem. The ideal candidate will combine deep technical expertise with strong leadership and communication skills to support business-critical workflows and collaborate across teams.

Key Responsibilities

• Lead the support and maintenance of Pega applications, ensuring high availability and performance.
• Manage and resolve incidents, service requests ensuring timely resolution and escalations related to Pega applications.
• Monitor system health, logs, and performance metrics using tools like PDC, logs to proactively identify and address issues.
• Collaborate with Development, QA, and infrastructure teams to troubleshoot and resolve complex problems.
• Maintain and enhance support documentation, knowledge base articles, and runbooks.
• Oversee deployment activities in coordination with DevOps.
• Ensure compliance with SLAs, security standards, and audit requirements.
• Provide mentorship and guidance to junior support engineers.
• Participate in root cause analysis and post-incident reviews to drive long-term improvements.
• Stay current with Pega platform updates, best practices, and emerging technologies.

Required Skills & Qualifications

• Bachelors degree in Computer Science, Information Technology, or related fields
• Minimum 5+ years of overall experience and 4+ years in PEGA support as lead
• Strong understanding of PEGA PRPC architecture, Case Management, and Rule Resolution
• Experience in leading support team
• Experience in troubleshooting PEGA applications, logs, and performance issues
• Familiarity with incident management tools (e.g., ServiceNow, JIRA)
• Excellent communication and analytical skills
• PEGA CSA, CSSA certified.
• Exposure to PEGA Diagnostic Cloud and PEGA Deployment Manager
• Exposure to REST/SOAP integrations and external system troubleshooting

Interested cans hare the updated cv in mgs.rec@mizuho-cb.com

Subject line :- Lead Pega Support Engineer (Navi MUMBAI/ CHENNAI)

Preferred candidates from Mumbai under 20 kilometers

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai- 400710

Mizuho Global Services India Pvt. Ltd

16th Floor, Tower B

Brigade World Trade Centre,

No.142, Rajiv Gandhi Salai,

Chennai - 600 096, India