Lead - IT Engineering Services

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

• As a Lead – IT Engineering Services

  , you will play a pivotal role in architecting, developing, and maintaining scalable solutions within Salesforce to support core business functions. This role focuses primarily on Salesforce platform development, Apex programming, and system integration, while also leveraging Python as a supporting language where applicable.
• You will work closely with business stakeholders, Salesforce administrators, and cross-functional engineering teams to implement robust solutions, streamline processes, and ensure system scalability, reliability, and performance. This hands-on technical role centers on building scalable Salesforce-based solutions and seamless integrations.

  Salesforce Development:

  ● Integration Engineering: Build and manage integrations between Salesforceand external systems using REST APIs or platforms like MuleSoft.● Python & Scripting Support: Support automation or backend services usingPython (preferably with Django) for non-Salesforce systems.● Database Interaction: Write optimized SOQL and SQL queries for dataretrieval and manipulation across integrated platforms.● System Optimization: Apply data structures and algorithms knowledge tosolve performance bottlenecks and scalability issues.● Collaboration: Work with Salesforce Admins, QA, and DevOps teams toensure smooth deployment and monitoring of platform enhancements.● Support & Troubleshooting: Debug and resolve issues across Salesforceconfigurations, Apex code, and integrated systems.

  Key Performance Indicators (KPIs):

  ● Timely and successful implementation of Salesforce solutions and integrations● Code quality and platform performance (low latency, minimal Apex governorlimits)● Reduction in manual processes through automation and optimization● User satisfaction and minimal production incidents● Efficient and secure data handling across systems● Has an understanding of the Salesforce Governor limits and follows bestpractices for coding and code coverage

Qualifications

Skills Pre-requisite:

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.