Lead I - Product Implementation

UST Healthproof

5 - 9 years

10 - 15 Lacs

kochi chennai thiruvananthapuram

Posted:5 days ago| Platform:

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Skills Required

automation coding analytical relationship building consulting agile healthcare product implementation application development project delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Under guidance from Managers support end-to-end client Product Implementations. Lead the team owing the quality and timeliness of their work.

Outcomes:

Lead the execution of Product Implementation plans to ensure on time on budget efficient and high-quality delivery
Lead the team of implementation Engineers; guiding them on the implementation processes
Ensure that every implementation follows the implementation process with associated risks and dependencies
Use implementation experience to actively build and refine tools and resources to support product implementations
Create effort estimation and ETA for deliverables ensuring adherence to timelinesSLAs wherever applicable
Build strong feedback loops and serve as the voice of the customer to internal partners advising improvements to product and delivery approaches
Manage setting up demos for clients as required
Partner with Lead II as required to substantiate any project escalations for quick and effective resolutions
Influence and improve customer satisfaction
Set OKRs for selfteam and provide feedback of goals to team members
Escalate issues to the Lead II as required for resolution or escalation
Act as a strong communication bridge between all departments and the client to execute and deliver successful implementations

Measures of Outcomes:

Successful planning and implementation of product per client requirements
Client satisfaction score
Number of client grievances resolved within the timeframe
Personal achievement of quarterlyyearly objectives (OKR Assignments)
Product and implemented features that get used by the users
Adherence to timelines for project delivery
Compliance to design coding standards and guidelines
Outputs Expected:

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