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Lead I - Product Implementation

Lead I - Product Implementation

UST

0 years

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform:

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Skills Required

support estimation okrs communication planning okr compliance design coding technology leadership management deployment development devops consulting automation containerization aws azure configuration healthcare agile processing schedule report maintenance coordination integration testing

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Role Proficiency:Under guidance from Managers support end-to-end client Product Implementations. Lead the team owing the quality and timeliness of their work.

Outcomes

Lead the execution of Product Implementation plans to ensure on time on budget efficient and high-quality delivery
Lead the team of implementation Engineers; guiding them on the implementation processes
Ensure that every implementation follows the implementation process with associated risks and dependencies
Use implementation experience to actively build and refine tools and resources to support product implementations
Create effort estimation and ETA for deliverables ensuring adherence to timelines/SLAs wherever applicable
Build strong feedback loops and serve as the voice of the customer to internal partners advising improvements to product and delivery approaches
Manage setting up demos for clients as required
Partner with Lead II as required to substantiate any project escalations for quick and effective resolutions
Influence and improve customer satisfaction
Set OKRs for self/team and provide feedback of goals to team members
Escalate issues to the Lead II as required for resolution or escalation
Act as a strong communication bridge between all departments and the client to execute and deliver successful implementations

Measures Of Outcomes

Successful planning and implementation of product per client requirements
Client satisfaction score
Number of client grievances resolved within the timeframe
Personal achievement of quarterly/yearly objectives (OKR Assignments)
Product and implemented features that get used by the users
Adherence to timelines for project delivery
Compliance to design coding standards and guidelines

Outputs Expected

Product delivery:

Responsible for the organisation and delivery of systems implementation
Provide technology leadership to the team to ensure the product gets implemented based on defined specs and guidelines
Work with all stakeholders to achieve client requirements Sync with team members providing support and guidance for the implementation
Provide handholding support for the implementation team

Skill Examples

Ability to create and articulate impactful technical presentations featuring product implementation aspects.
Reliable with good time management skills
Strong analytical and problem-solving abilities
Exposure to product deployment with exceptional resolution skills.
Ability to maintain high motivation levels and positive dynamics within the team.

Knowledge Examples

Knowledge in application development and deployment lifecycle preferably Agile

DevOps skills and knowledge about CI/CD tools
Strong knowledge in the implementation process with the ability to make quick decisions on technical implementations related challenges
Domain / Industry Knowledge: A working knowledge of standard business processes within the relevant industry and customer business domain
Technology Trends Knowledge: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies
Knowledge in various product implementation methodologies
Experience in client facing consulting or operations role
Proven experience in leading product implementations
Tactful relationship-building skills demonstrated to influence both internal and external parties to accelerate progress towards organisation goals.
Creative and innovative approach towards solution development
Experience with Quality Automation processes and tools
Understanding of containerization and deployments
Knowledge in Cloud providers (AWS Azure Google etc.) and their tool sets
Comprehension of Config/Build/Deploy processes and tools
Ability to work cross-functionally and prioritize work in a fast-paced environment

Additional Comments

Configuration Lead We are looking for a Configuration Lead with excellent Healthcare domain knowledge. Excellent written and verbal communication skills.

Excellent knowledge on Healthcare domain
Good communication skills
Experience of working in agile development environment
Experience background in HealthRules Payor (Or any platform based Healthcare product) will be preferred
Assist in planning and running configuration agile sprints with the team
Design and configure Core Admin systems for processing Claims and Clinical Operations
Conduct reviews to ensure compliance to Configuration best practices and Coding standards
Provide guidance to the Configuration team
Supervises the work of Configuration Analysts in the project
Schedule and track Configuration activities in the project
Provides status updates to the Project Manager and identify & report issues and risks
Help the onshore team in preparing the contents for Sprint demo
Responsible for promotion of configuration through all environments with the help of Team members
Maintenance of the configuration gold environment and ensuring timely backups
Handle cross functional coordination with Integration, Conversion and Testing teams representing Configuration activities
Attend daily stand-up meetings and provide status of the work to the supervisors Participate in Program Office all hands meetings to represent Configuration track

Skills

Configuration,Healthcare,Payors,Product Implementation

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