Lead I - Enterprise Solutions-Icertis L3 Support

5 years

7 Lacs

Posted:1 day ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Part Time

Job Description

    5 - 7 Years
    2 Openings
    Trivandrum


Role description

Icertis L3 Support

Key Responsibilities


Provide Level 3 production support for complex, high-severity Icertis issues.


Perform deep-dive root cause analysis across:

o
Platform configurations and data models

o
Custom rules, expressions, and workflows

o
APIs and integrations (SAP Ariba, SAP S/4HANA, other enterprise systems)


Support and maintain Icertis data models, including schema extensions and impact analysis.


Troubleshoot and resolve integration failures, data synchronization issues, and API errors.


Monitor and optimize system performance, scalability, and stability.


Support platform upgrades, patches, and regression testing.


Lead data fixes, bulk updates, and corrective scripts (as permitted by platform).


Collaborate with Icertis product support for critical defects and escalations.


Provide technical guidance to L2 teams and contribute to long-term problem prevention.


Support change management, release planning, and production deployments.

Required Skills & Experience


5+ years of experience with enterprise SaaS platforms, including deep hands-on experience in Icertis (ICI).


Strong expertise in Icertis data architecture, rules framework, APIs, and platform configuration.


Proven experience supporting production stability and performance for large-scale CLM deployments.


Strong knowledge of REST APIs, JSON, OAuth, and enterprise integrations.


Experience with SAP Ariba, SAP S/4HANA, and middleware platforms


Excellent troubleshooting, root cause analysis, and escalation management skills.


Skills

api integration,icertis,production support,api,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
UST Global logo
UST Global

Information Technology Services

Oxnard

RecommendedJobs for You