Posted:1 day ago|
Platform:
On-site
Part Time
Icertis L3 Support
Key Responsibilities
Provide Level 3 production support for complex,
high-severity Icertis issues.
Perform deep-dive root cause analysis across:
o
Platform configurations and data models
o
Custom rules, expressions, and workflows
o
APIs and integrations (SAP Ariba, SAP S/4HANA,
other enterprise systems)
Support and maintain Icertis data models,
including schema extensions and impact analysis.
Troubleshoot and resolve integration failures,
data synchronization issues, and API errors.
Monitor and optimize system performance,
scalability, and stability.
Support platform upgrades, patches, and
regression testing.
Lead data fixes, bulk updates, and corrective
scripts (as permitted by platform).
Collaborate with Icertis product support for
critical defects and escalations.
Provide technical guidance to L2 teams and
contribute to long-term problem prevention.
Support change management, release planning, and
production deployments.
Required Skills & Experience
5+ years of experience with enterprise SaaS
platforms, including deep hands-on experience in Icertis (ICI).
Strong expertise in Icertis data architecture,
rules framework, APIs, and platform configuration.
Proven experience supporting production
stability and performance for large-scale CLM deployments.
Strong knowledge of REST APIs, JSON, OAuth, and
enterprise integrations.
Experience with SAP Ariba, SAP S/4HANA, and
middleware platforms
Excellent troubleshooting, root cause analysis,
and escalation management skills.
api integration,icertis,production support,api,
UST Global
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