Lead Human Resource Business Partner

HR Business Partner Retail

Location: Bangalore & Bhiwadi

The HR Business Partner (HRBP) Retail will be a strategic and hands-on partner to the South India retail leadership team. The role is responsible for driving people effectiveness across stores by enabling strong talent pipelines, high engagement, disciplined performance management, and robust employee relations—while ensuring alignment with Lenskart’s culture and growth ambitions.

Key Responsibilities:

1. Business Partnering & Stakeholder Management

• Act as the primary HR partner for Regional/Zonal Retail Leaders. Translate business goals into people strategies for store productivity, retention, and capability building
• Coach Store Managers and Area Managers on people decisions, leadership effectiveness, and team development

2. Talent & Workforce Management

• Drive manpower planning for stores in line with expansion, seasonality, and attrition trends
• Partner with Talent Acquisition to ensure timely hiring of Store Managers, Optometrists, and frontline staff
• Support internal promotions, succession planning, and readiness of high-potential retail talent

3. Performance & Capability Enablement

• Enable effective goal setting, performance reviews, and differentiation in retail teams
• Partner with Academy teams to drive training adoption, certification completion, and on-the-job capability building
• Support implementation of new roles, productivity benchmarks, and store capability frameworks

4. Employee Engagement & Retention

• Drive engagement initiatives tailored to frontline retail employees in South India
• Analyse attrition data, identify hotspots, and work with business leaders on retention action plans
• Be a strong employee advocate while balancing business realities

5. Employee Relations & Compliance

• Handle employee relations matters including discipline, grievances, and investigations in retail stores
• Ensure compliance with local labour laws, statutory requirements, and internal HR policies
• Partner with central HR teams on audits, governance, and risk mitigation

6. Change & Culture

• Support rollout of central HR programs, policies, and change initiatives at the store level
• Act as a culture carrier of Lenskart values across stores and people managers
• Enable smooth transitions during expansions, restructures, or leadership changes

Desired Profile:

• MBA / PGDM in HR or equivalent. 8–12 years of HR experience, preferably in retail, QSR, hospitality, or large frontline-heavy organisations
• Prior experience supporting multi-location / multi-state operations is strongly preferred
• Strong business acumen with a practical, solution-oriented mindset
• Deep understanding of frontline workforce challenges and retail HR dynamics
• Ability to influence without authority and partner with strong business leaders
• High ownership, comfort with ambiguity, and bias for action
• Willingness to travel extensively