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Lead Engineer - Service Now

5 - 8 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

service servicenow zendesk ai agile configuration portal flow integration rest jdbc programming html css javascript reporting reports management tracking workflow ui data script

Work Mode

On-site

Job Type

Full Time

Job Description

  • 5-8 years working with ITSM Tools like ServiceNow, BMC, BMC Remedy, BMC Helix, Zendesk, JSM etc
  • Well versed with CMDB configurations and CSDM 4.0 Framework
  • Experience in Generative AI and its application
  • Experience working in Agile environment
  • Developing Configuration item relationships for Business Capabilities, Information Objects, Business Applications, and Application Services
  • Hands-on Experience in developing Service Catalogs, Service Portal , Flow designer
  • Experience in integration with any 3rd party tool/application using web-services (REST/SOAP) or any other methodology like JDBC, etc.
  • Working knowledge of integrating SPM/APM with other modules including ITSM and Major incident Management
  • Experience with programming languages and databases including HTML, CSS, JavaScript, AngularJS
  • Technical knowledge of various phases of applications, understanding the business or app functions
  • Expertise in Reporting. Building custom Reports and Dashboards in ServiceNow for various modules
  • Create Configuration Management policies and procedures for tracking IT assets and licensing
  • Experience in configuring and enhancing all aspects of ServiceNow (Workflow, UI Action, UI Policies ,Data Policy , client script, Business rule)
#ADL

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