As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
We at Routing and Switching Engineering Technical Support (ETS) team are looking for an experienced, motivated and talented individual interested in progressing their career in advanced L2/L3/MPLS and other routing and switching features. You will take an experienced and influential role contributing to advancing Ciena’s next generation L2/L3 capabilities focused on service provider, carrier grade capability, scale and reliability. ETS team charter is to work closely with customer facing teams like technical support teams, sales engineers, customer account teams and with different R&D teams to provide faster resolution of service impacting escalations. This team is accountable for recreating customer found defects and help R&D to provide quick solution through a patch if required.
Responsibilities-
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Act as a conduit for customer and field escalations into R&D team for resolution. Then validate candidate software builds that resolve service impacting defects
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Work closely with engineers from embedded software, testing, and hardware teams to diagnose, resolve, and test end-to-end solutions.
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Participate in customer calls related to tracking and release scheduling of the defect fixes.
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Maintain history of customer issues and provide platform for escape analysis of customer issues on regular basis
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Review QA test plans to ensure coverage of customer use-cases, review internally found product defects and highlight critical issues that can have potential customer impact.
The Must Haves
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10+ years of experience with Bachelor’s/ Master’s degree in Computer Science (or equivalent).
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Excellent knowledge of network design and deployment scenarios in Carrier/Metro Ethernet Space
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In depth and Hands-on Experience on following domains: Ethernet/MPLS/G.8032/TDM/IP/IPv6/OSPF/ISIS/Routing-BGP/SR/EVPN/RSVP/LDP/OAM(BFD, CFM, AIS)/Virtualization/PON/Timing
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Experience with traffic generators such as Ixia, Spirent
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Position requires proficient troubleshooting and problem-solving skills.
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Excellent written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse areas
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Conducts knowledge sharing sessions
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Must be a motivated, self-starter with strong commitment to product excellence.
The Good To Haves:
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Hands on experience in third party boxes like Cisco/Juniper would be bonus
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
