You will take an experienced and influential role contributing to advancing Ciena s next generation L2/L3 capabilities focused on service provider, carrier grade capability, scale and reliability. ETS team charter is to work closely with customer facing teams like technical support teams, sales engineers, customer account teams and with different R&D teams to provide faster resolution of service impacting escalations. This team is accountable for recreating customer found defects and help R&D to provide quick solution through a patch if required.

Responsibilities-

Act as a conduit for customer and field escalations into R&D team for resolution. Then validate candidate software builds that resolve service impacting defects
Work closely with engineers from embedded software, testing, and hardware teams to diagnose, resolve, and test end-to-end solutions.
Participate in customer calls related to tracking and release scheduling of the defect fixes.
Maintain history of customer issues and provide platform for escape analysis of customer issues on regular basis
Review QA test plans to ensure coverage of customer use-cases, review internally found product defects and highlight critical issues that can have potential customer impact.

The Must Haves

10+ years of experience with Bachelor s/ Master s degree in Computer Science (or equivalent).
Excellent knowledge of network design and deployment scenarios in Carrier/Metro Ethernet Space
In depth and Hands-on Experience on following domains: Ethernet / MPLS / G.8032 / TDM / IP / IPv6 / OSPF / ISIS / Routing-BGP / SR / EVPN / RSVP / LDP / OAM(BFD , CFM, AIS)/Virtualization/PON/Timing
Experience with traffic generators such as Ixia, Spirent
Position requires proficient troubleshooting and problem-solving skills.
Excellent written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse areas
Conducts knowledge sharing sessions
Must be a motivated, self-starter with strong commitment to product excellence.

The Good To Haves:

Python Scripting

Hands on experience in third party boxes like Cisco/Juniper would be bonus

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Lead Engineer - Layer 2/Layer 3 routing protocol Technical support