Lead Director - Operations

Job Description

The Lead Director will be responsible for overseeing all aspects of Healthcare Revenue Cycle Management (RCM) operations, ensuring operational efficiency, client satisfaction, and sustained business growth. This role requires strong leadership, strategic thinking, and expertise in managing large teams while fostering strong client relationships.JOB LOCATION: Chennai Key Responsibilities: Lead all facets of the Healthcare RCM operations business, ensuring seamless execution and continuous improvement Optimize operational processes with a focus on enhancing client satisfaction and building long-term client relationships Drive expansion initiatives and contribute to business development activities. Plan and manage workloads related to service management and projects, ensuring effective resource allocation Oversee communication protocols, escalations, risk assessments, and issue resolution Implement and drive continuous service improvements to enhance efficiency and effectiveness Strengthen and refine the organizational pyramid structure to optimize performance Balance customer demands while maintaining alignment with contractual service agreements Define and monitor Operational Level Agreements (OLAs) to ensure compliance with client Service Level Agreements (SLAs), meeting or exceeding expectations Review and analyze monthly reports, project performance, and progress, designing strategies to enhance outcomes Manage cost structures, budgeting, forecasting, and Profit & Loss (P&L) accountability Ensure high-quality standards and compliance with industry regulations Lead transition management efforts for operational changes and improvements Spearhead management initiatives to drive long-term operational excellence and organizational effectiveness Develop strategies for customer servicing and retention to ensure long-term engagement Maintain sustained margin growth year over year, ensuring financial stability Build consensus and commitment among teams to achieve the organization s vision Contribute to short- and long-term strategic planning as part of the management team Establish company-wide policies to foster a positive organizational culture and align with corporate vision Job requirements: Experience in managing large teams of professionals Excellent communication skills and interpersonal skills Excellent delegation skills, negotiation skills and strong people management skills Qualifications: Minimum 15 to 23 years of experience in Healthcare Revenue Cycle Management (RCM) operations