Lead Developer

Job Description

Job Summary The Lead Developer role requires a seasoned professional with 6 to 10 years of experience in E2E Contact Center QA Integration and Manual Testing. The candidate must possess expertise in Transportation Management Concepts Road and Intermodal Transportation. This hybrid role involves day shifts and does not require travel. The candidate will play a crucial role in enhancing the companys transportation solutions ensuring quality and integration across systems. Responsibilities Lead the development and execution of comprehensive QA strategies for contact center solutions to ensure high-quality deliverables. Oversee the integration processes to streamline operations and enhance system interoperability within transportation management frameworks. Provide expert manual testing to identify and resolve issues ensuring optimal performance of transportation systems. Collaborate with cross-functional teams to align transportation solutions with business objectives and improve service delivery. Analyze transportation management concepts to develop innovative solutions that enhance road and intermodal transportation efficiency. Implement best practices in QA and integration to drive continuous improvement and operational excellence. Monitor system performance and provide actionable insights to optimize transportation processes and reduce operational costs. Develop detailed test plans and scenarios to validate system functionality and ensure compliance with industry standards. Facilitate workshops and training sessions to enhance team capabilities in QA integration and transportation management. Evaluate emerging technologies and methodologies to incorporate into existing systems for improved transportation solutions. Ensure seamless communication between stakeholders to foster collaboration and achieve project milestones effectively. Drive initiatives to enhance customer satisfaction through improved contact center and transportation services. Maintain documentation of processes and outcomes to support future enhancements and audits. Qualifications Possess strong expertise in E2E Contact Center QA Integration Testing and Manual Testing. Demonstrate in-depth knowledge of Transportation Management Concepts Road and Intermodal Transportation. Exhibit proficiency in developing and executing test plans and scenarios. Showcase ability to collaborate with cross-functional teams effectively. Display strong analytical skills to optimize transportation processes. Have experience in facilitating workshops and training sessions. Be adept at evaluating emerging technologies for system improvements.