Lead Developer

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution. You will be responsible for bridging the gap between project and support teams through techno-functional expertise. For new business implementation projects, you will drive the end-to-end process from business requirement management to integration & configuration and production deployment. It will be your responsibility to check the feasibility of the new change requirements and provide optimal solutions to the client with clear timelines. You will provide techno-functional solution support for all new business implementations while building the entire system from scratch. Your role will also involve supporting the solutioning team from architectural design, coding, testing, and implementation. In this role, you must understand the functional design as well as technical design and architecture to be implemented on the ERP system. You will customize, extend, modify, localize, or integrate the existing product through coding, testing, and production. Implementing the business processes, requirements, and the underlying ERP technology to translate them into ERP solutions will also be part of your responsibilities. Writing code as per the developmental standards to decide upon the implementation methodology will be crucial. Providing product support and maintenance to clients for a specific ERP solution and resolving day-to-day queries/technical problems that may arise are also key aspects of this role. Additionally, you will be required to create and deploy automation tools/solutions to ensure process optimization and increase efficiency. Your role will involve bridging technical and functional requirements of the project and providing solutioning/advice to the client or internal teams accordingly. Supporting on-site managers with necessary details regarding any change and providing off-site support will also be expected. Skill upgradation and competency building are essential in this role, including clearing Wipro exams and internal certifications from time to time to upgrade skills. Attending trainings and seminars to enhance knowledge in functional/technical domains and writing papers, articles, case studies, and publishing them on the intranet are also part of the responsibilities. Stakeholder Interaction involves interacting with internal stakeholders such as Lead Consultants and Onsite Project Manager/Project Teams for reporting, updates, and off-site support as per client requirements. External stakeholder interaction includes clients for solutioning and support. Competencies required for this role include Systems Thinking, Leveraging Technology, and Functional/Technical Knowledge at varying competency levels ranging from Foundation to Master. Additionally, behavioral competencies like Formulation & Prioritization, Innovation, Managing Complexity, Client Centricity, Execution Excellence, and Passion for Results are crucial for success in this role. In terms of performance parameters, your contribution to customer projects will be measured based on quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, and CSAT. Automation will be evaluated based on process optimization, reduction in process/steps, and reduction in the number of tickets raised. Skill upgradation will be measured by the number of trainings & certifications completed and the number of papers/articles written in a quarter.,