Lead Consultant Service Now Developer

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees in 30+ countries, we are fueled by curiosity, agility, and the desire to create lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently seeking applications for the position of Lead Consultant - Service Now Developer. As the technical owner in this role, you will be responsible for managing a team of developers, assigning tasks, and providing necessary technical guidance. Your responsibilities will include: - Acting as the technical owner and managing a team of developers, assigning tasks, and offering technical guidance when required. - Mentoring and leading a team of developers. - Collaborating with clients to understand requirements, designing and developing solutions for the ServiceNow platform, from feature enhancements to full application suite deployment. - Executing agile sprint-defined development tasks to support release cycles by developing, unit testing, functional testing, and peer reviewing team members" work. - Creating and customizing complex workflows and custom workflow activities. - Translating business requirements into technical requirements and development tasks in coordination with clients, Architects, Business Analysts, and developers. - Reviewing design and code per sprint to ensure quality. - Developing a deep understanding of the products we implement and client business. - Providing production support and resolving issues under pressure. - Participating in project estimation and regular Knowledge Transfer sessions. - Staying updated with the latest capabilities of the ServiceNow Platform and coordinating upgrades and testing activities. - Contributing to the continuous development of training paths for professional growth and defining best development practices. Qualifications we are looking for: Minimum Qualifications - Demonstrated experience in leading client projects as a technical lead. - Certified System Administrator (CSA). - Mainline Implementor certifications (ITOM) or Implementation experience of ITOM module. - Strong hands-on experience in Java scripting, debugging, and deployment using update sets. - Proficiency in working with various ServiceNow components like Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, etc. - Excellent communication skills for client-facing roles. - Strong management, analytic, problem-solving, and interpersonal skills. - Self-motivated with a positive outlook and result-oriented approach. Preferred Qualifications/ Skills - Knowledge of Azure DevOps, TFS, Jira, Rally, etc. If you are ready to take on this challenging and rewarding role, apply now to join our team as a Lead Consultant in India-Hyderabad on a full-time basis. Educational requirements include a Bachelor's degree or equivalent. Job posting date: Jun 29, 2025, and unposting date: Dec 26, 2025. Join us and master your skills in the digital domain!,