Lead - Business Systems Services

Freshworks

4 - 8 years

6 - 10 Lacs

Chennai

Posted:4 hours ago| Platform:

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Skills Required

Computer science Process design ERP Change management Project management Analytical Process improvement Analytics CRM Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for someone with a strong understanding of the Salesforce platform and desire to continue learning.
GTM Systems Techno Functional Analyst should be comfortable liaising with users and enjoy learning new business processes to translate them into technical solutions.
As the Systems Analyst specializing in GTM (Go-To-Market) you ll utilize your creativity and innovation to update system configurations and optimize technical solutions supporting the various functions in GTM organization.
This role is vital for enabling seamless workflows, data insights, and customer interactions.
Work closely with business users to gather requirements and translate them into system configurations.
Hands-on administration experience to make Salesforce configuration changes, including (but not limited to): Flows, Apex triggers, security model, fields, page layouts, record types, custom settings, dashboards reports.
Ensure data integrity and security within GTM systems.
Application administration responsibilities over GTM systems - Salesforce CRM, Marketo.
Design frameworks and support operations teams for real-time reporting and analytics.
Collaborate and build effective working relationships across the organization.
Work in the capacity of technical expert as a point of escalation for the day-to-day support team.
Evaluate applications, solutions, features and related products that can support GTM team operations.
Ability to present work with confidence and persuasion and handle questions effectively from both technical and business stakeholders.
You bring a quality first mindset, youre an innovative thinker, eager to learn, grow, and develop. Curiosity is your middle name and you always dig deep to understand the why .
You are a true team player who can easily transition between being a strategic advisor and being hands-on with delivering solutions

Qualifications

5+ years of experience designing and implementing medium to large-scale business systems and components in the realm of GTM and integrations
5+ years of Salesforce experience relat

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