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Description
Area(s) of responsibility Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. We are Looking for experienced SAP BTP CAPM (Cloud Application Programming Model) Developer . The ideal candidate will leverage their technical expertise to design, develop, and implement cloud-native applications on the SAP Business Technology Platform. We are seeking skilled and experienced ServiceNow Business Analysts / Functional Consultants with a minimum of 4 years of experience to join our team. The ideal candidates will have a strong background in gathering and analyzing business requirements, and translating them into functional specifications for ServiceNow implementations. Responsibilities Collaborate with clients to gather and analyze business requirements for ServiceNow implementations, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). Translate business requirements into functional specifications, user stories, and use cases, and ensure alignment with project objectives and stakeholders' expectations. Work closely with technical teams to ensure that functional specifications are accurately translated into technical designs and solutions within the ServiceNow platform. Conduct workshops and meetings with stakeholders to elicit requirements, gather feedback, and drive consensus on solutions. Assist with the configuration, testing, and deployment of ServiceNow solutions, and provide support during the implementation phase. Conduct user acceptance testing (UAT) and gather feedback from end-users to validate that solutions meet business requirements. Provide ongoing support and assistance to clients throughout the project lifecycle, including troubleshooting issues and addressing change requests. Stay up-to-date with the latest ServiceNow features, capabilities, and industry trends, and provide recommendations for their adoption within our organization and for our clients. Requirements Bachelor's degree in Business Administration, Information Technology, or related field. Minimum of 4 years of experience as a Business Analyst or Functional Consultant, with a focus on IT projects and solutions. Experience gathering and analyzing business requirements, and translating them into functional specifications for ServiceNow implementations. Strong understanding of ITIL processes and principles, with experience in areas such as Incident Management, Change Management, Problem Management, Asset Management, and CMDB. Excellent communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders at all levels of the organization. ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator) preferred but not required. Ability to work effectively in a fast-paced, collaborative team environment. Join our team and contribute to the success of our projects by leveraging your skills and expertise as a ServiceNow Business Analyst / Functional Consultant. We offer competitive compensation, benefits, and opportunities for professional growth and development. Apply now to become a key member of our dynamic team at Birlasoft. Show more Show less
