Lead - Asset Management

Education Qualification :
Engineer - B.E / B.Tech / MCA Skills :
Secondary -> Technology | Tools and Technology | Usage of ITAM tools | 3 - ExperiencedSecondary -> Behavioral | Aptitude | People skills | 5 - ExpertTertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - ExpertTertiary -> Behavioral | Aptitude | People skills | 5 - ExpertTertiary -> Functional | Training and Development Activities | Identifying Training Needs | 5 - Expert Certification :
Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will cover areas including, but not restricted to, the following.- Aiding Asset Management team on major issues- Driving the efficiency and effectiveness of the Asset management process.- Monitoring the effectiveness of asset management and making recommendations for improvement.- Ensure timely submission of weekly/monthly asset reports and Dashboards and have discussion with SO and SDM on regular intervals- Responsible for meeting targets of KPIs and SLAs- Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions- Providing information (input) to the Delivery Manager- Client communications- Providing a point of escalation for IT managers- Demonstrating and increasing the value proposition of the asset management team and IT operations.- Manage a team of 6 to 8 members and its associated activities Technical Primary Skills1. Experience in Hardware and Software Asset Life Cycle Management2. User asset On Boarding and Off Boarding3. New User Asset On Boarding and Off Boarding4. Knowledge of Contract Management5. Knowledge of Procurement Life Cycle6. Knowledge of Project Management too usage7. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional Primary SkillsAsset ManagementTagging and De-tagging of asset in Hardware Asset ManagementEntitlement Vs Usage of licensesUser On Boarding and Off BoardingContract renewal and negotiationsProcurement Life CycleCreate a plan in MS ProjectLogging to the tool like Remedy or Service Now