Lead Analyst/Front desk executive

Job Description

Key Responsibilities:1. Client Interaction: Greet and welcome clients or visitors in a professional and friendly manner. Answer phone calls, respond to emails, and handle client inquiries regarding the firm's services. Schedule appointments or consultations for potential clients with interior designers or sales representatives. Provide basic information about the firm’s offerings, services, and portfolio to walk-in clients or over the phone. 2. Administrative Support: Manage incoming and outgoing correspondence (emails, letters, packages, etc.). Maintain client records and update databases with new client information. Assist in organizing meetings, preparing agendas, and taking minutes during internal meetings. Help with invoicing and payment processing when necessary, in collaboration with the finance team. 3. Visitor Management: Ensure visitors sign in and are directed to the appropriate staff or department. Coordinate visitor appointments and make sure that the relevant team members are notified. Maintain a tidy and welcoming reception area. 4. Support to Sales & Design Teams: Liaise between clients and design or sales teams to ensure smooth communication. Collect and forward client feedback or concerns to the appropriate department. Assist with follow-ups on project proposals, quotations, and client queries. 5. Scheduling and Calendar Management: Maintain the appointment schedules for the design and sales teams. Coordinate meetings and ensure timely reminders are sent to both clients and internal staff. Handle rescheduling requests or cancellations efficiently. 6. Office Coordination: Monitor and order office supplies, ensuring the front desk and other office areas are well-stocked. Assist in maintaining the cleanliness and organization of common areas like the reception, meeting rooms, and pantry. Handle any maintenance requests or service calls for the office. 7. Customer Relationship Management: Keep track of client interactions and feedback in the firm’s CRM system. Assist in managing client relationships by providing timely updates on project progress and responding to inquiries. Ensure that high standards of customer service are upheld, contributing to a positive customer experience. 8. Support Marketing & Events: Assist in planning and coordinating events or client presentations. Help with marketing tasks such as distributing brochures, responding to social media inquiries, and updating promotional materials. Skills Required: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency with office software (Microsoft Office, Google Suite) and potentially CRM tools. A customer-centric attitude with a friendly and professional demeanor. Time management and attention to detail. Qualities: Professional appearance and demeanor, as the front desk reflects the firm's image. Ability to remain calm under pressure, especially when handling multiple tasks or difficult clients. Strong problem-solving skills and the ability to think on your feet. Job Types: Full-time, Permanent Pay: From ₹10,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Education: Diploma (Preferred) Language: Malayalam (Required) English (Required) Work Location: Remote