Lead Analyst

Wipro

3 - 8 years

7 - 11 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

customer service asset management process compliance troubleshooting asset project management team management process optimization capital market workforce management operational excellence acquisition digital transformation sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Leading and motivating a team of professionals within the COE, assigning tasks, and monitoring performance against set goals.

Fostering a positive team culture, encouraging collaboration, and addressing team conflicts.
Conducting regular performance reviews, providing feedback, and identifying development needs for team members.
Managing project timelines, resource allocation, and workload distribution within the team.
Acting as the primary point of contact for clients, understanding their needs, and ensuring their satisfaction with the COE services.
Identifying opportunities for process optimization within the COE, implementing new tools and methodologies to enhance efficiency.
Promoting knowledge sharing within the team, capturing best practices, and ensuring continuous learning and development.
Track macro-economic indicators and draw insights out of it.
Collaborate with various functions including Acquisitions, Asset Management, Capital Markets, Institutional Client Solutions, Portfolio Management, Legal, Tax and Finance

Leading and motivating a team of professionals within the COE, assigning tasks, and monitoring performance against set goals.
Fostering a positive team culture, encouraging collaboration, and addressing team conflicts.
Conducting regular performance reviews, providing feedback, and identifying development needs for team members.
Managing project timelines, resource allocation, and workload distribution within the team.
Acting as the primary point of contact for clients, understanding their needs, and ensuring their satisfaction with the COE services.
Identifying opportunities for process optimization within the COE, implementing new tools and methodologies to enhance efficiency.
Promoting knowledge sharing within the team, capturing best practices, and ensuring continuous learning and development.
Track macro-economic indicators and draw insights out of it.
Collaborate with various functions including Acquisitions, Asset Management, Capital Markets, Institutional Client Solutions, Portfolio Management, Legal, Tax and Finance

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates
Enroll in product specific and any other trainings per client requirements/recommendations
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
Update job knowledge by participating in self learning opportunities and maintaining personal networks

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