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We are obsessed about driving meaningful change and are seeking an experienced Black Belt in Enterprise Business Process Improvement to join our Enterprise Excellence team. This role is essential to our Global Business Services (GBS) platform, focusing on end-to-end process transformation across Iron Mountains global operations. This leader will drive initiatives that enhance efficiency, improve customer experience, streamline operations, and deliver measurable results.
- As a key member of the Enterprise Excellence team, you will lead a portfolio of improvement projects using Lean, Six Sigma, DMAIC, Agile, and structured problem-solving methodologies. Your efforts will optimize critical processes, establish best practices, and leverage automation, aligning with the strategic priorities of Iron Mountain.
KEY RESPONSIBILITIES
- Strategic Process Transformation & Standardization
- Identify, standardize, and automate high-impact processes across GBS, ensuring alignment with enterprise goals and customer experience standards. Leverage best practices to create a cohesive, unified approach to operational excellence.
- Portfolio Management & Prioritization
- Develop a portfolio of improvement projects that drive tangible cost savings, process efficiencies, and customer satisfaction. Establish clear criteria for prioritizing initiatives based on business value, securing stakeholder buy-in for seamless execution.
- Operational Excellence Using Lean and Six Sigma Black Belt
- Apply Lean, Six Sigma, Agile, and other methodologies to streamline end-to-end processes. Conduct root cause analysis and deploy process control techniques to improve operational efficiency, quality, and compliance across global teams.
- Cross-Functional Collaboration & Engagement
- Collaborate closely with Global Process Owners to drive enhancements across critical GBS functions, aligning process improvements with broader business goals.
- Facilitate cross-functional workshops to foster collaboration and implement impactful changes.
- Coaching & Change Management
- Train and coach teams on continuous improvement principles, embedding a culture of operational excellence. Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization.
- Performance Tracking & Reporting
- Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results. Develop visual management tools and dashboards to provide transparent, real-time insights into process health and project impact, ensuring alignment with GBS leadership goals.
Functional Knowledge, Skills, and Competencies
- Understands technology as a process enabler
- Hands-on, meticulous, and capable of seeing the big picture.
- Very skilled and able to breakdown problems and sophisticated situations into actions that drive progress.
- Strong ability to map processes for as is and to be
- Strong problem-solving and analytical skills; data-driven and Strong business acumen
- Known for and is an agent for change.
- Strong communication, training, and facilitation skills. Capable of influencing others.
- An independent worker, capable of operating in a fast-paced, constantly evolving environment.
- Shown results with Lean / Kaizen / continuous improvement.
- Consistent track record of leading multi-functional teams
- Travel up to 25% primarily domestic
- Understands agile as a delivery method and ways of working
- Ability to engage and influence stakeholders at all levels
- Ability to multi-task in a fast-paced environment, balancing competing priorities yet appropriately assertive in accomplishing the task at hand
- Possess learning agility - the ability to quickly grasp new concepts and emerging technology, proactively seeks out learning and continuously expands expertise
- Solid coaching and mentoring competency
CANDIDATE EDUCATION REQUIREMENTS
- 10+ black belt experience including industry six sigma black belt certification from an accredited institution.
- Bachelors degree required, preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification is required. Advanced degree, such as an MBA, is a plus.
- Finance/Economics
- English language proficiency, written, verbal.
BACKGROUND/EXPERIENCE
- 10+ years of experience leading large-scale Six Sigma and Lean initiatives within global, cross-functional environments.
- Proven success in process mapping, standardization, and performance monitoring, particularly in high-impact business functions.
- Strong experience in data analytics, KPI benchmarking, and statistical modeling to support fact-based decision-making and insights
Core Competencies:
- Methodologies: Mastery of Lean, Six Sigma, DMAIC, and Agile methodologies; expertise in statistical process control and structured problem-solving.
- Project Management: Demonstrated capability in managing complex, multi-phase projects across departments, with a track record of measurable outcomes.
- Analytical Skills: Ability to translate data insights into strategic process improvements; skilled in creating visual management tools to communicate KPIs and process performance.
- Communication: Excellent verbal and written communication skills, adept at conveying complex information to diverse audiences, including senior leadership.
- Collaborative Leadership: Strong cross-functional skills, with the ability to drive engagement and align teams around shared goals in an international setting
- Industry Knowledge: Experience in Finance or IT industries is advantageous, bringing an understanding of specific regulatory, compliance, and operational requirements in these sectors
