Job
Description
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ _x000D__x000D_ Role Purpose _x000D__x000D_ _x000D_The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? _x000D_ Do _x000D__x000D__x000D_ Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) _x000D__x000D__x000D_ Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution _x000D_ Conduct technology capacity planning by reviewing the current and future requirements _x000D_ Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable _x000D_ Strategize & implement disaster recovery plans and create and implement backup and recovery plans _x000D__x000D__x000D_ Manage the day-to-day operations of the tower _x000D__x000D_ Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. _x000D_ Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower _x000D_ Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges _x000D_ Develop shift roster for the team to ensure no disruption in the tower _x000D_ Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. _x000D_ Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps _x000D_ Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness _x000D__x000D__x000D_ ? _x000D_ Team Management _x000D__x000D__x000D_ Resourcing _x000D__x000D__x000D_ Forecast talent requirements as per the current and future business needs _x000D_ Hire adequate and right resources for the team _x000D_ Train direct reportees to make right recruitment and selection decisions _x000D__x000D__x000D_ Talent Management _x000D__x000D_ Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness _x000D_ Build an internal talent pool of HiPos and ensure their career progression within the organization _x000D_ Promote diversity in leadership positions _x000D__x000D__x000D_ Performance Management _x000D__x000D_ Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. _x000D_ Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below _x000D__x000D__x000D_ Employee Satisfaction and Engagement _x000D__x000D_ Lead and drive engagement initiatives for the team _x000D_ Track team satisfaction scores and identify initiatives to build engagement within the team _x000D_ Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team _x000D_ Exercise employee recognition and appreciation _x000D__x000D__x000D_ ? _x000D_ Deliver _x000D__x000D__x000D__x000D__x000D_No_x000D_Performance Parameter_x000D_Measure_x000D__x000D__x000D_1_x000D_Operations of the tower_x000D_SLA adherence _x000D_Knowledge management _x000D_CSAT/ Customer Experience _x000D_Identification of risk issues and mitigation plans _x000D_Knowledge management_x000D__x000D__x000D_2_x000D_New projects_x000D_Timely delivery _x000D_Avoid unauthorised changes _x000D_No formal escalations_x000D__x000D__x000D_ ? _x000D_ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
