Are you ready to embark on a global career in customer support? We're seeking enthusiastic individuals to join our Voice & Chat Support team. Whether you're a recent graduate or someone looking to switch careers, this is your opportunity to shine on an international platform!

Eligibility Criteria

Education:
Open to both Graduates and Undergraduates.
Experience:
Freshers with excellent English communication skills are encouraged to apply.
Skills:
Strong verbal and written communication skills in English. Basic computer knowledge is a plus.

What You'll

Do

Customer Interaction:
Handle inbound customer queries via voice calls or live chat in a professional and friendly manner.
Issue Resolution:
Investigate and resolve customer complaints or technical issues related to products or services.
Product Knowledge:
Learn about the company's products or services in-depth to offer informed solutions.
Quality Standards:
Adhere to the company's service standards and maintain high levels of customer satisfaction.
Team Collaboration:
Work closely with team members and other departments to ensure an efficient workflow and improve customer service processes.
Data Management:
Maintain accurate records of customer interactions, transactions, comments, and complaints using the company's Customer Relationship Management (CRM) software.

Work Schedule

Shifts:
Rotational shifts; flexibility is essential.
Workweek:
5-day workweek with rotating weekly offs.

Perks & Benefits

Commute:
Free two-way cab service for safe and easy commuting.
Incentives:
Monthly incentives based on performance.
Health:
Comprehensive health insurance.
Allowances:
Additional allowances to boost your income.

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