Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Noida
>
Amazon
>
Language Specialist , Language Specialist Team - Rosetta

Language Specialist , Language Specialist Team - Rosetta

Amazon

0 - 8 years

8 - 9 Lacs

Noida

Posted:3 hours ago| Platform:

Apply

Skills Required

Mining Training Translation French Machine learning Spanish SIMS Customer service Recruitment Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Rosetta is a translation system which provides high-quality, real time translations on MessageUs (MU) channel and enables Amazon Customer Service to resolve customers issues regardless of the language of the CSA or the customer. With Rosetta, Amazon can help customers in multiple regions solve their problems (vs. only supporting customers in the regions where a CSAs language is spoken), especially during peak or unforeseen periods when CSAs who speak the customer s language may not be available. Rosetta is a collection of core capabilities, which include components such as custom Translation Memory (TM), Machine Translation (MT), and Machine Learning (ML). It is also an integrated experience, with translation functionality embedded in MU interfaces, and with customizable product add-ons such as Rosetta Translate, Sentence Recommender (SR) and RosaLISA.
In the Consumer Vertical, Rosetta is enabled for the EU, NA and APAC regions, covering 10+ stores (DE, FR, IT, ES, SE, NL, TR, JP, CA(French), US(Spanish), BR) supporting Message Us channel, while reducing email-Rosetta contribution; as email is a deprecating channel. The Rosetta Language Specialist (LS) team serves as the bridge between those involved in Rosetta tool development and those using Rosetta tool. We identify translation errors through weekly audits and help mitigate its immediate impact through short-term fixes on Rosetta tool users in CS Rosetta Operations. We escalate these errors to the development team for long term correction and tool improvement. Additionally, we also coach Rosetta CSAs on the basis of audits to improve their soft skills, and share flyers for awareness on various Rosetta tool limitations and cultural knowledge to help CSAs work effectively with Rosetta. Our team currently supports DE, FR, IT, ES, JP, NA(ES), CA(FR), and BR Rosetta stores. We support CS Rosetta Operations in delivering above the bar service to our customers while using Rosetta. Contact us for LS support through our SIMs for: Mining and analysis requests Culture and communication training requests Rosetta specific content creation requests Deep dives on Rosetta translation quality impact Other ad-hoc requests Graduate degree in any discipline Proficient in French and English. Candidate must demonstrate language proficiency in all the following writing, reading and comprehension. Required language level: C1/C2/Advanced Diploma. Graduate degree in any discipline Proficient in French and English. Candidate must demonstrate language proficiency in all the following writing, reading and comprehension. Required language level: C1/C2/Advanced Diploma.

More Jobs at Amazon

Amazon AWS - Delivery Consultant (Migrations)

Pune, Bengaluru

7 - 12 yrs

INR 20 - 35 Lacs

ML Data Associate

Chennai

Experience: Not specified

INR 2 - 4 Lacs

Amazon Customer Support Role - VCS-Work From Home - West Bengal

Kolkata

Experience: Not specified

INR 3 - 3 Lacs

Amazon Customer Support Role - VCS-Work From Home - Uttar Pradesh

Ghaziabad

Experience: Not specified

INR 3 - 4 Lacs

Salesforce Developer, DSP Tech, Last Mile

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Machine Learning Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Amazon

Software Development

Seattle WA

10001 Employees

7248 Jobs

Key People

Andy Jassy

President & CEO
Brian Olsavsky

Senior Vice President and CFO
David Zapolsky

Senior Vice President and General Counsel
Jeff Bezos

Founder and Executive Chairman

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Language Specialist , Language Specialist Team - Rosetta